Refund and Returns Policy

Thank you for shopping at KirinPOS.uk. We strive to ensure your satisfaction with our products. Please read this Refund and Returns Policy carefully to understand your rights and obligations regarding refunds and returns.

1. Software Products

Our software products are provided with a registration code upon purchase. Due to the nature of digital goods, we cannot offer refunds or returns once the registration code has been generated and delivered. Please ensure that you have reviewed the product details and system requirements before making a purchase.

2. Hardware Products

We accept returns and provide refunds for hardware products under the following conditions:

  • The product must be returned within 30 days of the purchase date.
  • The product must be unopened and in its original packaging, including all accessories and documentation.
  • You are responsible for the shipping costs of returning the product.

Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method within [Insert Number] business days.

3. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Software products with generated registration codes.
  • Opened or used hardware products.
  • Products damaged due to misuse or improper handling.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@kirinpos.uk to obtain a Return Authorization (RA) number.
  2. Pack the product securely in its original packaging, including all accessories and documentation.
  3. Include the RA number clearly on the outside of the package.
  4. Ship the product to the address provided by our customer support team.

We recommend using a trackable shipping service to ensure the safe delivery of your return.

5. Refund Processing

Refunds will be processed once the returned product is received and inspected. Please note:

  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable.
  • Processing times may vary depending on your payment provider.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [Your Email Address] or call us at [Your Phone Number]. We will provide instructions for returning the product and arrange for a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Thank you for choosing KirinPOS.uk!